General

What are your store hours?

Store hours vary by season, but we are always open Monday – Saturday 10am to 6pm. We are open extended evening hours during the fall, winter and spring. We are open Sundays from 12-4pm during the fall, winter and spring.

Where are you located?

We are conveniently located in Middletown in the Eastgate Shopping Center at 12623 Shelbyville Road. We are ½ mile inside I-265 next to Middletown Kroger. Our store front is directly behind PNC Bank & Wick’s Pizza.

Do you know how I can find out more about lacrosse or how I can get on a team?

There are several local & statewide resources concerning lacrosse. The KY Lacrosse Association is the Kentucky Chapter of US Lacrosse. You can contact them at www.kylax.org. If you live in the Lexington area, try contacting Lexington Youth Lacrosse Association at www.ihigh.com/lyla/. There are regional contacts around the state. Feel free to contact us for more information.

Do you have any suggestions on where to learn about lacrosse or field hockey?

Check out River City Sports Arena, www.rivercitysportsarena.com. They offer camps, clinics, private instruction, leagues and other lacrosse programming for boys and girls.

I would like to work at Stickhead, how do I apply?

Email us your bio or resume at shawn@stickheadusa.com. If we are interested in speaking to you, we will contact you. No phone calls please concerning employment opportunities.

Equipment

Do you carry field hockey equipment?

Although our name includes Stickhead Lacrosse, we definitely carry field hockey equipment. Actually, we have one of the largest selections of sticks and other field hockey equipment in the state. We carry multiple brands of field hockey equipment.

What’s a good attack, middie, defense head?

It depends, there are a lot of different choices but here are some of our top suggestions.

1. Attack – Emperor, Super Power and Clutch
2. Middie – Proton Power, Evolyte, Viper 2, Revolver, Vice X
3. Defense – Xcalibur, Profile, Mojo, Revolution

What’s the difference in shafts?

Shafts are made out of different metals or composite materials. The type of metal or the type of composite material will determine the strength & durability of the shaft. The higher the level of play, the higher the level of shaft that you need. Most shafts come with a 6 month replacement manufacturer’s warranty.

What determines the difference in price between products?

This is a hard question for us to answer, as there are a lot of different & complicated reasons for pricing. Simply put, it is the cost of manufacturing, research & design, marketing and logistics all have a part in why some older products might be less expensive than newer products.

How should I get my head strung?

This is totally up to the player. Lots of variations, but if you don’t have any ideas, we can help with your stringing options. We suggest you read about stringing options on the internet or ask someone on your team for suggestions.

What does whip mean?

This refers to the how tight or loose your shooter strings are tied in the head. The tighter the shooters, the more whip it will have. The more whip a head or pocket has, the lower the ball will travel as it is being released out of the head/pocket. Beginners should go with less whip, more advanced players can handle more whip in the head.

What do you mean by pocket location?

This refers to where the ball sits in the mesh pocket of the head. You can have a high pocket, normal pocket or a low pocket. Again, this is based on player preference. When in doubt go with a normal pocket location and depth.

How long will it take to get my head back if I leave it for you guys to string?

We normally try to have our stringers turn around string requests in 2-3 business days, but during busy times of the year and on some instances it may take 5 days or more.

Which training tool in your store will best help me or my child with their game?

We recommend players looking to ramp up their skills to pick up a rebound lax wall. Pair that up with a backyard goal and a shooting target & you will be on your way to advance status.

Pricing/Policies

How much does it cost to get outfitted to start lacrosse?

Well, think of it in these terms, equipment comes in good, better & best levels. If you buy on price alone, low end packages will be around $250. Moderate packages will run $300-$400 and advance packages will exceed $500. Team and age level requirements will impact your cost.

Do you sell gift cards?

We offer customers gift receipts that work in the same manner as a gift card. Our gift receipts are available in any amount, do not diminish in value over time and do not expire. Gift receipts are not replaceable or refundable if lost.

What is your return policy?

All regularly priced merchandise can be returned for a full refund within 15 days from the date of purchase. Returns must be accompanied with original receipt, must be in new condition & in original packaging. Items returned b/t 16-30 days, (again must be in new condition and customer must have the receipt) can be returned for a store credit only. Items that are older than 30 days are not returnable or refundable. Sale items can’t be returned for refund, only store credit. Clearance item sales are final, no return. Special orders can’t be returned under any circumstances.

Do you have a loyalty program?

As a specialty retailer, we appreciate our patrons who support local small business. Being a part of a buying group allows us to provide competitively priced merchandise. We have several programs that customers are welcome to utilize like price matching, equipment package discounts and team/group discounts.

I have heard a certain team, or members of my child’s team received a discount…why am I not getting a discount now?

Other than our stated corporate discount programs; Stickhead only offers discounts to team and group purchases. Please contact us if you would like to discuss a team or group purchase. This is a great way to receive significant savings.

What is your special ordering policy?

If you would like us to special order you a product, we will be happy to do so. We require full payment up front and delivery is subject to inventory & shipping constraints that we are not responsible for. Once a special order has been processed & ordered, it can’t be canceled, refunded or returned.

I saw the item for less on www.stickheadlacrosse.com, can we get that price?

Although we share our name with the website, we are not affiliated with the company that handles the website. We will attempt to price match internet pricing, as long as it can be verified and it is an exact match (size, style, color, model, etc). We add $10 to all internet price matching sales for service and processing.

What is Team Stickhead and how do I get information about it?

Team Stickhead is a travel lacrosse program that is sponsored by Stickhead Lacrosse & Sports. Team Stickhead offers travel programs for boys U11, U13, U15, U17, U19 & middle school girls. The teams travel during the summer and fall to regional & national tournaments. Tryouts are held in May & Aug/Sept to determine rosters for each seasonal team. More information can be found on our Team Stickhead page on our website.